This guide is for customers on Beacon's old (licence-based) billing. For information about moving to new billing, see this article.
Beacon automatically issues charges or invoices to you through our payment partner Stripe. On the invoices, there are a few different line items that might show:
This is your cost per licence, multiplied by the number of users you currently have active in your account:
Tip: Beacon bills upfront for each month, so the dates shown are for the next billing period.
If you have part-time or "light" licences on your account, these will be shown as a separate line item at a different rate.
Unused & remaining time
Pro-rata billing calculations are made automatically when team members are added/removed from your account, and will be reflected on your next charge. More info about how these calculations are made is available in our fair billing policy.
Note: these line items may seem a little complex, they ensure that you are only billed for the time users are active on your account.
Adding or removing users will cause the following two line items to be added to your next billing statement:
This is the amount of time that you used but didn't pay for when you had a particular number of users, and the cost as a result.
For example, if you upgraded from 4 users to 5 users 10 days into last month, this would be the cost of 5 users, for the final 20 days of the month.
This is the amount of time that you didn't use when you had a particular number of users, and the credit received as a result.
For example, if you upgraded from 4 users to 5 users 10 days into last month, this would be a credit of 4 users, for the final 20 days of the month.
If you've purchased add-ons (e.g. 3 extra forms), these will show as line items in your invoice.
Payment processing fees
Beacon now charges payment processing fees "at source" via Stripe and GoCardless when payments are taken. This line item will only apply to payments accepted before 11th January 2021 - not to future payments.
For payments accepted through Beacon forms, a % fee is taken by Beacon, on top of the fee taken by the payment processor (e.g. Stripe).
The percentage rate will depend on your current Beacon plan. Our pricing page has more information.
Tip: Beacon bills you for payments processed in the last month, so the dates shown are for the last billing period.
If you'd like to see a full breakdown of the fees taken by Beacon, the easiest way is to use the Beacon fees field which is set on your payments: