This information is for customers on Beacon's old (licence-based) billing. For information about moving to new billing, see this article.
Your billing and account information is all stored in the Billing section of your settings. Just click Settings in your sidebar, then click Billing.
Here you will see the details of your current plan, your usage against your account's limits, currently enabled features, and options for updating how you pay for Beacon.
Your Billing Information
Your Billing page contains several useful sections:
In this section you can see a summary of your plan on the left and a summary of the features available on your plan on the right.
From this section you can also manage your licences, upgrade your plan, and change your billing period between monthly and annually.
This section shows how your usage compares to the limits that are set by your plan.
In this section you can switch between paying by card or invoice (if you're paying annually). If you are paying by Card then you can also update your card details here.
VAT is automatically added to your Beacon invoices when they are issued. This will apply to your technology subscription, fees on donations, and any implementation/services provided.
[info] Want your official organisation name, address, or VAT number to appear on your invoices? You can add these in the Settings > Billing page.
If you're a UK-based organisation, you'll be charged the standard rate of VAT (currently 20%).
This will be clearly displayed on your invoices and receipts each month, and on the billing page in your account.
If your organisation is based in the EU, you need to pay tax at the current rate of the country you're based in.
Beacon does not add this to your invoices, but you're still liable. You'll see this the following on invoices:
The "reverse charge basis" means that you will need to pay the VAT directly to your local tax authority, rather than to Beacon directly.
If you're outside of the EU, Beacon isn't required to charge you any tax. Please let us know and we'll remove tax from your invoices.
Changing your billing period
Beacon makes it easy to switch your billing periods between monthly and annual.
When you change billing period, here's what happens:
You will be credited the amount remaining on your current billing period
Your new billing period will start today, and you'll be billed for the cost of the new billing period (less any credits from above)
Note: Changing billing period will reset your "anchor date", so you'll be billed on this date every month/year in the future.
Switch monthly > annual example:
You're currently paying £100 on 1st of every month. If you switch to annual on the 15th, you'll be credited £50 for the unused time left on the current period. You'll also be billed immediately for the new amount (£1,200, less 10% annual discount), less credit for the unused time (£50) = £1,030. You'll be billed every year on 15th of this month going forward.