Two-factor authentication or 2FA is one of the best ways to keep your account and data secure. Even if someone guesses your Beacon password, they won't be able to access your account or view any supporter data.

We offer two different options for two-factor authentication: SMS, or an authenticator app (e.g. Google Authenticator, Authy).

At Beacon we take data security really seriously, so we ask all users to enable two-factor authentication.


Setting up two-factor authentication (via SMS)

  1. Go to Settings > My Preferences in your Beacon sidebar

  2. Scroll to the Two factor authentication section, and click Enable now.

  3. Enter your mobile phone number, and Beacon will send a test SMS to your phone:

  4. Enter the test code that was sent to your phone in an SMS message:

  5. Click Enable now. That's it!


Setting up two factor authentication (via app)

  1. Go to Settings > My Preferences in your Beacon sidebar

  2. Scroll to the Two factor authentication section, and click Enable now.

  3. Download an authenticator app - we recommend Google Authenticator (Android/Apple) or Authy (Android/Apple)

  4. With your authenticator app, scan the QR code from your Beacon settings. This will add Beacon to your app.

  5. Enter the code from your app into Beacon.

  6. Click Enable now. That's it!


Logging in with two factor authentication

When logging in to Beacon, you'll need to enter your email and password as normal.

You'll then be asked to enter a two-factor code from your authenticator app:

Screenshot 2018-12-19 at 14.04.23


Disabling two factor authentication

You can disable two-factor authentication in the Settings > My preferences page of your account:

Can't login? If you've changed your phone number or lost your phone, please chat to us at Beacon HQ and we can disable it on our end (We will need to verify that you are definitely you!).


Frequently asked questions

Why does Beacon require two-factor authentication?

We take our data security obligations very, very seriously. We don't want anyone to have a data breach - and one of the most effective ways to stop that is to enable two-factor authentication.

We have multiple people who all login to the same user account. Won't two-factor authentication stop them logging in?

Sharing login details between multiple people is a huge security risk and against Beacon's Terms & Conditions. If you're doing this - don't!

Why haven't I been asked to enter my two-factor authentication for a while?

Two-factor authentication is only needed in a couple of scenarios:

  1. It's been 30 days since you last input a two-factor authentication code.

  2. You've logged in on a new device.

We don't want to bombard you with 2FA requests but we like to occasionally make sure it's still you using your device. However, if you've logged in to a new device we do want to be sure that it's you and not an individual with malicious intent.

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