How did you end up here? We hope you're just lost in the labyrinth of Beacon documentation, with slightly less David Bowie.
In the very sad event that you would like to delete your Beacon account and cancel your subscription, we'd initially recommend that you have a chat with us! We can pause your account, or try to fix any issues you might have. It's always useful for us to know why you might be thinking of leaving Beacon, as we might be able to help out!
Talk to us with the big blue chat button in the bottom right of every screen in your account, or send an email straight to us and we will be happy to have a conversation with you: [email protected]
See our terms and conditions for all the details about on how we manage data and account terminations.
What you should know
If you delete your account, it's permanent
Deleting your Beacon account is completely final. We take GDPR and security very seriously, so we delete ALL your data, billing details, charts, imports, exports, etc. when you delete your account. It's all gone. We can't recover it for you after 30 days.
If you have outstanding invoices, they will need to be paid before you can delete your account
You can check these from your Settings > Billing page in your account
Nuking the entire site from orbit. It's the only way to be sure.
Here we go...
To delete your account:
If you are a paying customer, ensure you have paid any outstanding invoices. You can check these from your Settings > Billing page in your account. If you have outstanding invoices, you won't have the option to delete your account.
Go to Settings > Charity preferences
At the bottom of that page you'll find the 'Delete account' button
You will be prompted with a final confirmation window. You'll need to enter your password or confirm with Google/Microsoft to confirm account deletion.
Your subscription with Beacon will be cancelled and you'll no longer receive any invoices or charges from us.
We're sorry to see you go!
Frequently asked questions
Can I delete my account before the end of my subscription period?
Yes, but you won't receive a refund for any unused time. Read more in our fair billing policy.
Does deleting our Beacon account also cancel any recurring donations or memberships collected through Beacon forms?
No, we don't keep those hostage! Any recurring payments through your Beacon forms would have set up subscriptions within Stripe or GoCardless, and they will continue to work even if you leave Beacon.
If you do want to cancel these recurring payments, you'd need to cancel them within your Stripe or GoCardless account.
We accidentally deleted our account - can we get it back?
For data retention reasons we can only recover a deleted account within 30 days. Please get in touch with us at [email protected] if you need to recover a deleted account.
How long do you retain deleted account data for?
60 days:
Deleted accounts remain in a recoverable state for 30 days before being permanently deleted
Data from permanently deleted accounts would remain in our backups for a further 30 days.