If you'd like to cancel or change the amount on a subscription that's processed by Stripe, you can do that within your Beacon account, which is integrated directly with Stripe.
Note: If the subscription was created by a Beacon form, and the payment method is 'Card', you're in the right place! If the payment method is 'Direct debit' you can check out our GoCardless guide.
Changing subscription amount
Warning: Make sure you have the permission of the donor before changing any payment amounts.
You can change the subscription amount directly from Beacon by clicking the edit button (the pencil!) next to the subscription detail.
You can then enter the new amount, and click Update.
Depending on your Stripe settings, the supporter may receive an email confirmation of this change.
Need to change subscription amounts in bulk? You can - learn more here.
Cancelling a subscription
To cancel someone's subscription, simply click the 'X' next to their subscription on the Stripe card.
Click Cancel subscription to confirm. This will cancel both the subscription immediately, preventing any further charges to their card.
Changing card details
If someone would like to update their subscription to be paid with a different card, or their current card has expired, you can add the new card directly in Stripe.
Note: Stripe already have some pretty fancy features for intelligently retrying declined payments, and also for being able to continue charging some saved cards even after they've expired.
Log in to your Stripe account
In the top menu, click on 'More' and then 'Subscriptions'
Click on the subscription you'd like to change in the list (you can also find the payer in 'Customers', and choose from their subscriptions)
In the top right, click the 'Actions' button and choose 'Update subscription'
In the 'Payment method' section, click the edit icon next to the current card
Choose 'Add a new card', enter the details, and click 'Save'
Click 'Update subscription' in the top right of the page
Card changed! The next payment will be taken from the supporter's new card.