You can send emails directly from Beacon, based on templates that let you merge fields from records into your email content.

Creating an email template

Sending emails

Sending emails from Person records without a template

Activity logging

Frequently Asked Questions


Creating an email template

First, you'll need to create a template for your email. You can find your email templates in the Email templates section under Settings.

A template has two parts: Template settings and Email content.

Template settings

Template settings have three values:

  1. Name - The name of your template

  2. Record type - The record type from which you would like to send your email

  3. Recipient email field - The field that contains the recipient's email address

So, if you wanted to set up a template to send a 'thank you' email when a person has made a cash donation you would chose Payment as the record type and Person > Email as the email address. This is because you want to send the email to whichever email address is stored on the person record that the payment points to.

Email content

These are the standard fields that you would expect to find in an email application. You can include any Cc's or Bcc's that you want all of your emails to be sent to. You must also choose a subject for your email.

The body of your email can contain variables that map to the fields on the record from which the email will be sent, or any record that it points to. These will be populated when you're ready to send an email. Access the field references by click the <> button on the right of 'Email body' section.

Email variable button

In this example we add in the amount that has been donated and the donor's name. The donor's name comes from the person record that this payment points to.

Email template content

Tip: "Can I format my email templates?" we hear you ask. Take a look here!


Sending emails

To send an email from a record, click the email icon in the top right when viewing a record:

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You can then choose the template you'd like to use and a preview of your email will display in the dialog.

Tip: Don't see a template in the drop-down list? It's likely that the template's record type is different to the record you're currently viewing.

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You can edit the email text before sending it so you can add some personalisation to your message.

If any of the fields that the template uses are blank then the email will contain empty space where they should be and you'll be prompted to check the content carefully to make sure you haven't made a mistake.

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When you are ready click send and your email will be sent right away.

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Sending emails from Person records without a template

If you are on a person record you have the option to create a blank email rather than using a template.

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You can send this email to an email address on the person record you're looking at or on a record that the person points to.

You can type any text that you like but you can't add any variables here. If you want to add variables then you should use an email template.


Activity logging

A record of the email being sent will be logged to the timeline of the recipient. Note that this activity log will only be present on Person timelines.

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Verifying your email address

To make sure that your emails are delivered reliably to supporters and beneficiaries, you need to re-verify your email address for email sending.

Tip: each user sending emails should verify their email address.

When sending emails through Beacon or setting yourself as the email "acknowledger" on a form, you'll be prompted to verify your email:

Without verification, emails will appear to come from [email protected]:

Chris from The Beacon Trust <[email protected]>

After verification, they'll appear to come from you:

Chris from The Beacon Trust <[email protected]>

Your emails should also appear more prominently in email providers (e.g. Gmail) who auto-prioritise emails.

Replies

Regardless of whether you verify your email or not, when a recipient hits "reply" on an email - the email will go to the person who sent it.


Frequently Asked Questions

Can I format my emails?

Soon! Beacon doesn't support the functionality to format text in email templates just yet. However, you can apply what's known as Markdown syntax to your templates to apply some formatting.
You can use the following to bold, italicise, or even hyperlink your text:

  • *Italics* - An asterisk either side of your text will covert your text into italics

  • **Bold** - Two asterisks either side of your text will convert it into bold

  • [Link text](Link) - Pop your text inside of some square brackets and your link in some round brackets immediately after to create a hyperlink!

Note: Beacon will be updating email templates in the near

future to make formatting easier!

Can I customise the appearance or style of the email?

Not yet! Right now you can only use our default email style.

Can I send emails in bulk from Beacon?

No. If you want to send email to large numbers of people you should use our Mailchimp, dotdigital or Sendgrid integrations.

Can I send attachments?

Not yet! You can only send basic text emails from Beacon.

What permissions do I need to send an email?

If the roles and permissions element has been purchased, admin users can restrict access to features, records, and fields. In order to send emails, a standard user will need at least the following permissions:

  • Feature - Send emails - Edit permission

  • Feature - Email templates - Read permission (if sending using a template)

  • Read permission for all fields used in the template (if sending using a template)

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