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Your billing information

The breakdown of your billing page - how it works and how to make changes to your billing period

Updated over a week ago

Your billing and account information is all stored in the Billing section of your settings. Just click Settings in your sidebar, then click Billing.

Here you will see the details of your current plan, your usage against your account's limits, currently enabled features, and options for updating how you pay for Beacon.

Your Billing page contains several useful sections:

Your Plan

In this section you can see a summary of your plan.

From this section you can make any changes to your plan by clicking CHANGE MY PLAN.

Here you can make any changes to your plan that you would like. We'll calculate the pro-rata change to your billing and display it on the right, along with your summary.

Changing plan

You can switch to any of Beacon's plans at any time (e.g. Starter, Standard, and Premium).

Changing your contacts limit

You can increase or decrease your contacts limit. You'll need to increase your contacts limit to the next tier if you fill up your database with contacts.

Changing your elements

You can add or remove elements. Keep in mind that removing elements may mean that you can no longer access some of your data. For example, if you remove the Events & ticketing element then you will no longer have access to Event attendee and Ticket records.

When you add a new element, you'll need to head to your Elements page (Settings > Elements) to enable that element. This will turn on all of the functionality of that element. Similarly, to disable an element you will need to to disable it on your Elements page and then remove it from your billing.

Changing your limit increases

You can change your custom fields and roles limits here. It's worth noting that you cannot decrease your limit to below what you're using. So if you're currently making use of 60 custom fields you won't be able to change your limit from 100 to 50.

Changing your billing frequency between monthly and annual

When you change billing period, here's what happens:

  • You will be credited the amount remaining on your current billing period

  • Your new billing period will start today, and you'll be billed for the cost of the new billing period (less any credits from above)

Note: Changing billing period will reset your "anchor date", so you'll be billed on this date every month/year in the future.

Switch monthly > annual example:

You're currently paying £100 on 1st of every month. If you switch to annual on the 15th, you'll be credited £50 for the unused time left on the current period. You'll also be billed immediately for the new amount (£1,200, less 10% annual discount), less credit for the unused time (£50) = £1,030. You'll be billed every year on 15th of this month going forward.

Your change calculation

We'll show you exactly what this change will cost you and you'll have an opportunity to confirm that you want to go ahead and make these changes.

Plan usage

This section shows how your usage compares to the limits that are set by your plan.

Payment method

In this section you can switch between paying by card or invoice (if you're paying annually). If you are paying by Card then you can also update your card details here.


VAT is automatically added to your Beacon invoices when they are issued. This will apply to your technology subscription and to any implementation/services provided.

You can add your official organisation name, address, and VAT number in the Finance section. This is useful if you want these things to appear on your invoices.

UK customers

If you're a UK-based organisation, you'll be charged the standard rate of VAT (currently 20%).

This will be clearly displayed on your invoices and receipts each month, and on the billing page in your account.

EU customers

If your organisation is based in the EU, you need to pay tax at the current rate of the country you're based in.

Beacon does not add this to your invoices, but you're still liable. You'll see this the following on invoices:

The "reverse charge basis" means that you will need to pay the VAT directly to your local tax authority, rather than to Beacon directly.

International customers

If you're outside of the EU, Beacon isn't required to charge you any tax. Please let us know and we'll remove tax from your invoices.

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